Category: Articles

Quality Quote: “The art of persuasion is greater than the strength of force.” The North Wind and the Sun, from Aesop’s Fables (Perry Index 46). The fable of the North Wind and the Sun tells of a wager between the two, who each argue they are more powerful than the other. The North Wind tries […]

Today’s quality quote: “Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected.”

Steven Paul Jobs: American inventor, designer, and entrepreneur who was the co-founder of Apple Computer who oversaw revolutionary products such as the iPhone and iPad that have dictated the evolution of modern technology.

“Discovery consists of seeing what everybody else has seen and thinking what nobody has thought.” Albert Szent-Györgyi (16/09/1893 to 22/10/1986), Hungarian biochemist and winner of the Nobel Prize in Physiology or Medicine in 1937. Related guide: Independent ISO internal audits, on seeing your system with fresh eyes. Related ISO services Streamline designs, audits and mentors […]

Quality Quote: The fastest way to starve a horse is to assign two people to feed it. Author Unknown. The point here isn’t about hungry horses. It is about the allocation and distribution of responsibilities. If one person responsible = one person is wholly and solely accountable. If two people are responsible, the responsibility is […]

“TEAM: Together Everyone Achieves More”. The total result is truly greater than the sum of the parts and the unique contribution of each individual. An orchestra is the perfect example of a team. Only when each musician plays their part in unison with the conductor, and with each other, is the common goal of a […]

“A customer left in the dark cannot be seen leaving.” Author unknown. Don’t leave your customers in the dark! Related guide: Interested parties: a deep dive into clause 4.2, on knowing what your customers expect. Related ISO services Streamline designs, audits and mentors practical ISO management systems built to certify first time, from ISO 9001 […]

Today’s Quality Quote is attributed to Buckminster Fuller, although its original source is uncertain: “You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete.” Related guide: Clause 4.4: map your business like Google Maps, on designing a better process rather than patching the […]

Today’s quality quote is commonly attributed to William Edwards Deming, although it does not appear in his books and its origin is unconfirmed: “Without data, you are just another person with an opinion.” Related guide: Nonconformance and corrective action, on turning data into decisions. This statement is so true. Quantitative data is key to measuring […]