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Frequently Asked Questions – ISO FAQs

Looking to get ISO Certification but not sure where to start? Feeling overwhelmed with information? Our ISO FAQs page provides plain English answers to commonly asked ISO Certification questions. Many of the answers are short but will lead to more extensive articles and explanations so feel free to click on the links for further information.

How much does ISO Certification Cost?

ISO Certification cost depends on a range of factors including internal resourcing capabilities, pre-existing management system documentation as well as organisation size and scope of products and services offered. Key costs involved are the cost of the Certification Body and the cost of the ISO Consultant. See HERE for more information.

How long does it take to get ISO 9001 Certification?

A three-month timeframe is ideal and consists of three phases:
Month 1 – Development
Month 2 – Implementation
Month 3 – Internal audit & management review
Fast ISO Certification may be possible if required (eg tenders due) but there are a range of factors that can affect timeframes – See HERE for more information on fast ISO Certification.

How do I get ISO 9001 Certified?

To get ISO 9001 Certified you need to complete three simple steps as follows:
Step 1 Development – build the Quality Management System documentation to meet ISO 9001 requirements.
Step 2 Implementation – Implement the Quality Management System as documented.
Step 3 Internal Audit – Complete an internal audit and management review meeting.
Once that has been completed you can engage an accredited Certification Body to conduct your certification audit. See HERE for more information.

What is an ISO 9001 Certification?

An ISO 9001 Certification is a certificate that is awarded to a company that has successfully completed a third-party assessment audit of its Quality Management System against the requirements of ISO 9001:2015 Quality Management Systems.

Who gives ISO Certification?

ISO Certifications are issued by companies called Certification Bodies. Legitimate Certification Bodies are authorised by an overarching organisation called an Accreditation Body who is there to make sure they are auditing to the required standard. There are dodgy Certification Bodies in the marketplace who aren’t Accredited and still issue certificates. See HERE for more information.

Are there fake ISO Certificates?

Yes. There are plenty of shadowy operators in the certification industry so it is important to ensure the Certification Body that you engage to complete the independent, third-party certification audit of your management system is accredited and your certificate is authentic. See HERE for instructions on how to check if your ISO Certificate is genuine.

What is ISO 9001 Quality Management Systems

ISO 9001 is a list of rules that have been developed by a group of experts from around the world. The rules state what requirements a business must have in place to have an effective Quality Management System which ensures:
1. You can provide products and/or services that meet all applicable requirements (customer specifications, price, timeframes).
2. You can provide products and/or services without breaking any laws.
3. If something goes wrong, you have a system of continual improvement whereby you don’t just fix problems and move on, you identify the root cause of the situation and take action to make sure it doesn’t happen again.

How long is an ISO Certificate valid for?

ISO Certificates are generally valid for three years. The Certification Body will complete an initial Certification Audit for the first year of certification, and then undertake a Surveillance Audit for the second and third year. Certificates can be revoked by the Certification Body if a number of Nonconformities are raised at an Audit. See HERE for more information.

ISO Consultant

How do you pass an ISO Audit?

To pass an ISO Audit the Certification Auditor will sight objective evidence to support conformity with each of the sub-clauses (clause numbers 4-10) of the ISO Standard eg ISO 9001 Quality Management Systems.
If you received a non-conformity it means there has been a significant deficiency identified in the structure and/or the implementation of the quality management system and you will need to take Corrective Action. See HERE for more information.

What is an Integrated Management System?

An Integrated Management System (IMS) is the general term for a documented management system that addresses more than one standard.
Standards often have significant cross-over – similar clauses and requirements. Hence from a management system design perspective, and a system user perspective it is more efficient, consistent and a better approach to address each of the requirements in one integrated management system rather than separate silo systems for each standard.

Is ISO 9001 a legal requirement?

No ISO 9001 is not a legal requirement. Companies can choose whether or not to be certified to ISO 9001 or not. That said, Government and Private Request for Tenders (RFTs) often include criteria related to Quality, Safety, and Environmental Certification. Depending on whether you have a Quality Management System that has been certified to ISO 9001 by an Accredited Third-Party Certification Body may mean the difference between winning the tender and going to contract, or losing the tender to a competitor. See HERE for more information.

Why is ISO 9001 Mandatory?

ISO 9001 is not mandatory to have, but it may be a client-imposed mandatory requirement. For example, you may need to have ISO 9001 certification to be eligible for tenders and work. See HERE for more information.

What are the benefits of ISO 9001?

ISO 9001 provides a framework for businesses to establish a quality management system to ensure conformity of products and services, and processes to facilitate continual improvement of the organisation.

What is an ISO Consultant?

ISO Consultants are engaged by companies to facilitate the development, implementation and external audit preparation prior to ISO Certification. The ISO Consultant is a role that is dedicated to helping organisations to build practical, efficient management systems that add value to the organisation and guarantee certification to the relevant ISO Standards.

Can the ISO Consultant be the Certification Auditor?

No. The ISO Consultant cannot be the certification auditor as the requirements of ISO 19011 explicitly states a requirement for independent assessment: “[the] systematic, independent and documented process for obtaining objective evidence and evaluating it objectively to determine the extent to which the audit criteria are fulfilled.” – ISO, from ISO 19011:2018 – Guidelines for Auditing Management Systems

What is Quality Assurance?

When you have implemented a QMS, and achieved certification to ISO 9001 or certification to some other quality standard you are deemed to be a Quality Assured company. See HERE for more information.

What is Quality Control?

Quality control is retrospective – a final check or lagging indicator of performance. It doesn’t take into account the whole quality management system framework. See HERE for more information.

What is Quality Management?

Quality Management relates to the wholistic quality management framework that has been established and implemented to ensure process performance, quality of products and services and continual improvement. See HERE for more information.

What is an Internal Audit?

An Internal Audit (also called a first-party audit) is an assessment of whether the management system meets the requirements of the applicable standards AND is effectively implemented and maintained. Organisations usually set their own internal audit schedule and the frequency of internal audits should be based on risk and importance.

What is a Gap Analysis Audit?

A Gap Analysis Audit is similar to an internal audit however it is usually undertaken in the early stages of management system preparation, prior to certification. It is an assessment of whether the management system meets the requirements of the applicable standards AND is effectively implemented and maintained, and provides a Gap Audit Report which includes deficiencies identified and associated improvement recommendations.

Are there Government Grants or Funding for ISO Certification?

Many Australian businesses are actually eligible for help with ISO 9001 Certification through a government-funded Business Growth Grant? Click HERE for more information.

How Streamline can help

Streamline ISO 9001 Consultants can design, develop and implement a certification-ready Quality Management System from the ground up to meet ISO 9001 requirements. If you already have an existing management system in place we will help you integrate ISO 9001:2015 into your current management system (eg ISO 45001 Safety or ISO 14001 Environmental) to form an Integrated Management System (IMS).

Our trained and experienced ISO 9001 Consultants have a 100% track record achieving certification for our clients and we guarantee your Quality management system will get certified by a JAS-ANZ accredited Certification Body.

Contact Us Today

If you’d like more information including ISO 9001 certification cost, or to request a Quick Quote please use the form to the right and one of our ISO Consultants will contact you within one business day. Alternatively, you are welcome to contact us directly by emailing [email protected] or by calling:

  • Brisbane ISO Consultants 07 3667 8280
  • Sydney ISO Consultants 02 8315 7780
  • Melbourne ISO Consultants 03 9034 3990

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True ISO Professionals, don’t go past Streamline

Streamline ISO Consultants set up our Quality and Environmental Management System in 2011, and still help us out today with internal auditing and management system upgrades.

Having ISO 9001 & 14001 Certification is great but their simple and practical Integrated Management System adds real value to our business - much more than just an ISO Certificate.

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Brett Hill
General Manager

Clearly experts in this field

"We worked with Streamline ISO Consultants on a gap analysis audit of both our Quality and Work, Health and Safety systems. They provided us with a detailed report and specific goals to improve our compliance. We were very happy with the recommendations. The service provided was flexible and responsive. Scott is clearly an expert in this field."

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Rob Miles
Compliance Manager - Suncare Community Services

Very professional - Streamline did a great job

Streamline ISO Consultants have a professional approach and did a great job preparing our QMS documentation and providing training. I would recommend them to anyone who is looking for assistance with their ISO Certification. Thanks once again to the Streamline Team!

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Raheem
Manager - Reliable Security Protection

Brisbane ISO Consultants

Level 14, 167 Eagle St
Brisbane Queensland 4000
Phone: 07 3667 8280
Email: [email protected]

Sydney ISO Consultants

Level 5, 20 Bond Street,
Sydney NSW 2000
Phone: 02 8315 7780
Email: [email protected]

Melbourne ISO Consultants

Level 8, 350 Collins Street
Melbourne, Victoria 3000
Phone: 03 9034 3990
Email: [email protected]

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KEY ISO ARTICLES

Articles, Deep Dives & More
Frequently Asked Questions
Quality Quotes
Funding Grants for ISO Certification
ISO Consultants
Strategic Planning - Mystical Art?
ISO Certification Auditors
How to get ISO 9001 Certification
ISO Certification Cost
How to tell if your ISO Cert is fake
4-year-olds and Root Cause Analysis
Fast ISO 9001 Certification
The Ultimate Guide to ISO 9001 Audit
Certification - How Much and How Long?
Who's Interested in a Party?
How to use Smartsheet for ISO
Smarter Quality Objectives
Local Government QMS
Quality Assurance, Quality Control or QMS
ISO Certification in Sydney
ISO Certification in Melbourne
ISO Certification in Brisbane
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QUICKLINKS TO ISO INFO

ISO 9001 Quality Management
ISO 45001 Health & Safety
ISO 14001 Environment
ISO 50001 Energy Management
ISO 55001 Asset Management
ISO 17025 Testing & Calibration
ISO 27001 Information Security
ISO 22000 HACCP Food Safety

Tags

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