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By Streamline ISO Consultants

Quality Quote: “A customer left in the dark cannot be seen leaving”

Customer leaving
This Quality Quote, author unknown, reads: “A customer left in the dark cannot be seen leaving.”

“A customer left in the dark cannot be seen leaving.”

Author unknown. Don’t leave your customers in the dark!


Related guide: Interested parties: a deep dive into clause 4.2, on knowing what your customers expect.

Related ISO services

Streamline designs, audits and mentors practical ISO management systems built to certify first time, from ISO 9001 quality to ISO 27001 information security and ISO 42001 AI management. Explore our ISO 9001 quality management and ISO 27001 information security services, or contact us.

More quality quotes

A United States flagThose who do not learn history are doomed to repeat itA copy of Aristotle’s Metaphysics on a bookshop shelfOften Credited to AristotleLooking upward through a series of white concentric arches“If you keep cutting corners, eventually you will end up going in circles”A hand holding out a fan of banknotes“The bitterness of poor quality remains long after the sweetness of low price is forgotten”A blue steel water tower against a clear sky“You can’t change the wind but you can adjust the sails”Tilt-shift miniature of a small aircraft cockpit crew and a surgical team working through printed checklists side by side“Under conditions of complexity, checklists are required for success” (Atul Gawande)

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General guidance only. This article is general information, not legal, financial, safety or compliance advice, and it does not take account of your specific circumstances. Streamline ISO Consultants are ISO management-system consultants, not lawyers or licensed advisers. Standards, laws and regulator guidance change, and details were correct only at the time of writing. Always seek professional advice before acting. See our full Disclaimer.

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Filed Under: Articles, Quality Quote Tagged With: #qualityquote

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