A national patisserie chain drew public criticism after operators were reportedly told to extend the use-by dates on cakes and other goods by several months. The episode is a reminder of why date marking matters, and why it is governed by law. Use-by dates must be applied to foods that need to be eaten before […]
Category: Articles
The real reason two Max 8s went down?
The two Boeing 737 MAX 8 crashes are often described as a technical failure of a single flight-control system. But the deeper story is about commercial pressure to beat a rival, and a breakdown in following proper process. This wasn’t simply a software bug. It was an avoidable failure of process discipline, the kind of […]
Lockheed Martin multi-role F-35 stealth fighter simulator at World Quality Conference 2019
Defence and aerospace manufacturers like Lockheed Martin sit at the demanding end of the quality spectrum, including showcasing programmes such as the multi-role F-35 stealth fighter at industry events like the ASQ World Conference on Quality and Improvement. When every mission is high-stakes, quality in both products and processes is non-negotiable. “At Lockheed Martin, quality […]
Process St Announce Approvals Feature
Process St has just announced the release of Approvals! Why are Approvals so exciting? If you’d like more information on how Process St can be used for your ISO 9001 quality management system, or to talk through tooling for any ISO standard, email hello@streamline.business or call Brisbane 07 3667 8280, Sydney 02 8315 7780 or […]
Being a Taxi Driver in Japan: Total Dedication to the Customer
This ABC piece on Japanese taxi drivers is a lovely reflection of a culture built around total commitment to the customer. Japanese society embodies the ideals at the heart of quality management: continual improvement and genuine customer focus. It is the same thinking that produced the Toyota Production System and the practice of Kaizen. The […]
Government Grants & Funding for ISO Certification in Australia: How to Find Them
Government funding can offset the cost of ISO certification, but named grants change constantly. Here’s how to use the free business.gov.au grants finder to find current funding you’re eligible for.
If knowledge is power
IF knowledge is power, AND with great power comes great responsibility, THEN with great knowledge comes great responsibility. A note to knowledgeable people: don’t over-complicate situations to showcase your intellect. Use knowledge as you should power, with restraint, discretion and in proportion, to achieve positive outcomes for the greater good. It is a principle we […]
Supercharge Smartsheet with the Smartsheet Outlook Plugin
So you have your integrated management system (quality, safety and environment) set up in Smartsheet, but when you receive updated information via Outlook it is a bit of a pain, because you have to: Save the files from Outlook to your computer Open Smartsheet Open the correct sheet/register Attach/upload the files back to the correct […]
Your AI Policy Shouldn’t Name a Vendor
The AI leaderboard flipped again in 2026. If your acceptable-use policy says “staff may use ChatGPT”, you are rewriting it every time the market moves, and your people are already outside it.
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