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02/06/2020 By admin

Quality Quote – Those who do not learn history are doomed to repeat it

“Those who do not learn history are doomed to repeat it.” most likely writer and philosopher George Santayana who originally wrote, “Those who cannot remember the past are condemned to repeat it.”

If an organisation does not have a system for managing improvement items (non-conformities, incidents, customer complaints etc) then it is only a matter of time before the same situation recurs.

Continual Improvement – the key to not making the same mistake twice

One of the founding principles of Quality Management Systems is continual improvement. This ensures mistakes (complaints, non-conformities, etc) aren’t just corrected, but the action is taken to prevent recurrence of the situation. This system of continual improvement provides a framework to ensure:

  • The situation is corrected and the consequences dealt with
  • Root Cause Analysis is undertaken to determine the root cause/s of the situation
  • An assessment of the root cause/s is undertaken for previous or potential future recurrence
  • Action is taken to prevent recurrence – lessons are learned to ensure the same mistake doesn’t happen twice.

In an alternative context, uneducated and unaware world leaders who do not understand the lessons of history will certainly repeat the mistakes of the past, at the expense of their people. Just saying…

Filed Under: Quality Quote Tagged With: #iso9001, #QualityAssurance, #QualityManagement, #QualityManagementSystems, #qualityquote

17/03/2020 By admin

Are you an ISO Certified Company? Don’t keep it a secret – let the world know and get new business by registering on QualityTrade!

Did you know that all ISO Certified companies are eligible to register for free on the QualityTrade?

QualityTrade is a trade marketplace that connects quality conscious buyers with high-quality, compliant, ISO certified companies – helping certified companies to maximize the value of their certification through the promotion of their ISO Certification status.

If you are a buyer of goods and services then QualityTrade will help you source and procure goods and services from ISO certified companies in an efficient and safe manner, saving you money and minimizing risks.

According to Quality Trade, they have helped more than 1 million ISO-certified companies by directing nearly $720 million worth of inquiries to companies that are registered on their site.

To register on the QualityTrade website, a company needs to have either product or management system certification that has been audited and certified by a third-party conformity assessment bodies (CABs) that is accredited by an IAF Accreditation Body.

ISO Management Systems that can be registered may include:

  • ISO 9001 Quality Management Systems
  • ISO 45001 Occupational Health & Safety
  • ISO 14001 Environmental Management Systems
  • ISO 50001 Energy Management Systems
  • ISO 55001 Asset Management Systems
  • ISO 17025 Testing & Calibration for Laboratories
  • ISO 27001 Information Security
  • ISO 22000 HACCP Food Safety

The QualityTrade Mission

The QualityTrade Mission is:

  1. Connect quality conscious buyers with ISO certified companies
  2. Develop compliant supply chains within the ISO network
  3. Grow the ISO network by increasing trade for ISO certified companies

The QualityTrade Vision

To create a world where consumers have reliable access to businesses who can prove they do the right thing by their customers, employees and the environment through certification.

So Why Wait? Get Registered today!

If you are a buyer looking for an ISO Certified Company then click HERE.

If you are an ISO Certified Company that would like to list your details on QualityTrade then click HERE.

If you would like to become an ISO certified company, simply use the form to the right to contact us (or the contact information below) and we will contact you with information and an obligation-free proposal.

How Streamline can help

Streamline ISO Consultants can design, develop and implement a certification-ready ISO Management System for your business, with Certification Guaranteed the first time, every time!

Our trained and experienced Consultants have a 100% track record achieving ISO certification for our clients so that you can get certified faster and win more business.

Contact Us Today

If you’d like more information including ISO 9001 certification cost, or to request a Quick Quote please use the form to the right and one of our ISO Consultants will contact you within one business day. Alternatively, you are welcome to contact us directly by emailing [email protected] or by calling:

  • Brisbane ISO Consultants 07 3667 8280
  • Sydney ISO Consultants 02 8315 7780
  • Melbourne ISO Consultants 03 9034 3990

Filed Under: Articles Tagged With: #howmuchdoesitcosttogetiso9001certified, #howtoimplementiso9001, #howtotransistionfromiso9001, #iso14001, #iso17025, #iso27001, #iso45001, #iso9001, #ISO90012015, #iso9001consultant, #iso9001context, #iso9001policies, #iso9001procedures, #iso9001scope, #ISO9001sections, #iso9001successfactors, #iso9001version2008, #isocertification, #isoconsultants, #QualityAssurance, #qualitytrade, #risksofiso9001, #startingiso9001, #theimportanceofiso9001, #whatarethesuccessfactorsofiso9001, #whatisiso9001, #whatisiso90012015, #whatisiso9001training, #whatisiso9001version2008, #whatisthelatestversionofiso9001, #whyisiso9001important, #whyiso9001isimportant

15/01/2020 By admin

Looking for ISO 9001 Certification in Melbourne?

Are you looking for help with ISO 9001 Certification in Melbourne?

Melbourne based companies now have access to our industry-leading ISO Consultants to support them with ISO 9001 Certification.

Streamline has ISO Consultants that are ready to help you to develop, implement and internally audit a best-practice ISO 9001:2015 Quality Management System that will:

  • improve compliance,
  • drive efficiencies, and
  • improve your bottom line.

Our business consultancy services are backed by our unwavering track record and commitment to our clients “Certified First Time, Every Time, Guaranteed!”

Government Funding Grants for ISO 9001 Certification

Did you know that many Australian businesses are actually eligible for help with ISO 9001 Certification through a government-funded Business Growth Grant? Click HERE for more information.

How much does ISO Certification Cost?

ISO Certification cost depends on a range of factors including internal resourcing capabilities, pre-existing management system documentation as well as organisation size, and scope of products and services offered. Key costs involved are the cost of the Certification Body and the cost of the ISO Consultant. See HERE for more information.

How Streamline ISO Consultants can Help

Always remember if your ISO Consultant has done their job properly, certification of your Quality Management System should be a walk in the park. A tick in the box process so to speak – a simple solution for achieving ISO 9001 certification in Melbourne.

Likewise, maintenance of the Quality Management System should be streamlined (low administrative overheads), and conformance with the requirements of the QMS should be a product of normal business operations, rather than a panicked scramble to prepare for the external audit each year.

Streamline ISO Consultants don’t just provide ISO 9001 Accreditation in Melbourne, we also work with the other ISO standards:

  • ISO 9001 Quality Management Systems
  • ISO 45001 Occupational Health & Safety
  • ISO 14001 Environmental Management Systems
  • ISO 50001 Energy Management Systems
  • ISO 55001 Asset Management Systems
  • ISO 17025 Testing & Calibration for Laboratories
  • ISO 27001 Information Security
  • ISO 22000 HACCP Food Safety
  • CSIRO PCCP Certification

More Information

  • If you still aren’t sure whether or not you need an ISO 9001 Consultant then it may be worth completing a Gap Analysis Audit.
  • For information on what is required for ISO 9001 Certification CLICK HERE
  • To see what ISO 9001 Certification Costs CLICK HERE
  • Did you know our ISO Consultants can also help with Smartsheet solutions for ISO Certification? For more information CLICK HERE
  • Feeling overwhelmed and just need some straight answers? Check our FAQ’s page HERE

Contact Us Today

If you’d like more information, or to request a Quick Quote please use the form to the right and one of our ISO Consultants will contact you within one business day. Alternatively, you are welcome to contact us directly by emailing [email protected] or by calling:

  • Brisbane ISO Consultants 07 3667 8280
  • Sydney ISO Consultants 02 8315 7780
  • Melbourne ISO Consultants 03 9034 3990

We look forward to hearing from you and answering any questions you may have.

External link: for more information on ISO 9001:2015 Quality Management System Requirements CLICK HERE

Filed Under: Articles, ISO Certification Melbourne Tagged With: #9001QMS, #betterquality, #howmuchdoesitcosttogetiso9001certified, #howtoimplementiso9001, #howtotransistionfromiso9001, #iso9001, #ISO90012015, #iso9001consultant, #iso9001context, #iso9001melbourne, #iso9001policies, #iso9001procedures, #iso9001scope, #ISO9001sections, #iso9001successfactors, #iso9001version2008, #isocompliance, #isoconsultants, #melbourne, #processimprovement, #profits, #QMSConsultant, #QMSHelp, #QualityAssurance, #qualityassurancemelbourne, #risksofiso9001, #startingiso9001, #theimportanceofiso9001, #victoria, #whatarethesuccessfactorsofiso9001, #whatisiso9001, #whatisiso90012015, #whatisiso9001training, #whatisiso9001version2008, #whatisthelatestversionofiso9001, #whyisiso9001important, #whyiso9001isimportant

15/01/2020 By admin

Looking for ISO 9001 Certification in Sydney?

Are you looking for help with ISO 9001 Certification in Sydney?

Sydney companies now have access to our industry-leading ISO Consultants to support them with ISO 9001 Certification.

Streamline has ISO Consultants that are ready to help you to develop, implement and internally audit a best-practice ISO 9001:2015 Quality Management System that will:

  • improve compliance,
  • drive efficiencies, and
  • improve your bottom line.

Our business consultancy services are backed by our unwavering track record and commitment to our clients “Certified First Time, Every Time, Guaranteed!”

Government Funding Grants for ISO 9001 Certification

Did you know that many Australian businesses are actually eligible for help with ISO 9001 Certification through a government-funded Business Growth Grant? Click HERE for more information.

How much does ISO Certification Cost?

ISO Certification cost depends on a range of factors including internal resourcing capabilities, pre-existing management system documentation as well as organisation size, and scope of products and services offered. Key costs involved are the cost of the Certification Body and the cost of the ISO Consultant. See HERE for more information.

How Streamline ISO Consultants can Help

Always remember if your ISO Consultant has done their job properly, certification of your Quality Management System should be a walk in the park. A tick in the box process so to speak – a simple solution for achieving ISO 9001 certification in Sydney.

Likewise, maintenance of the Quality Management System should be streamlined (low administrative overheads), and conformance with the requirements of the QMS should be a product of normal business process rather than a panicked scramble to prepare for the external audit each year.

Streamline ISO Consultants don’t just provide ISO 9001 Certification in Sydney, we also work with the other ISO standards:

  • ISO 9001 Quality Management Systems
  • ISO 45001 Occupational Health & Safety
  • ISO 14001 Environmental Management Systems
  • ISO 50001 Energy Management Systems
  • ISO 55001 Asset Management Systems
  • ISO 17025 Testing & Calibration for Laboratories
  • ISO 27001 Information Security
  • ISO 22000 HACCP Food Safety
  • CSIRO PCCP Certification

More Information

  • If you still aren’t sure whether or not you need an ISO 9001 Consultant then it may be worth completing a Gap Analysis Audit.
  • For information on what is required for ISO 9001 Certification CLICK HERE
  • To see what ISO 9001 Certification Costs CLICK HERE
  • Did you know our ISO Consultants can also help with Smartsheet solutions for ISO Certification? For more information CLICK HERE
  • Feeling overwhelmed and just need some straight answers? Check our FAQ’s page HERE

Contact Us Today

If you’d like more information, or to request a Quick Quote please use the form to the right and one of our ISO Consultants will contact you within one business day. Alternatively, you are welcome to contact us directly by emailing [email protected] or by calling:

  • Brisbane ISO Consultants 07 3667 8280
  • Sydney ISO Consultants 02 8315 7780
  • Melbourne ISO Consultants 03 9034 3990

We look forward to hearing from you and answering any questions you may have.

External link: for more information on ISO 9001:2015 Quality Management System Requirements CLICK HERE

Filed Under: Articles, ISO Certification Sydney Tagged With: #9001QMS, #betterquality, #howmuchdoesitcosttogetiso9001certified, #howtoimplementiso9001, #howtotransistionfromiso9001, #iso9001, #ISO90012015, #iso9001consultant, #iso9001context, #iso9001policies, #iso9001procedures, #iso9001scope, #ISO9001sections, #iso9001successfactors, #iso9001sydney, #iso9001version2008, #isocompliance, #isoconsultants, #nsw, #QMSConsultant, #QMSHelp, #QualityAssurance, #qualityassurancesydney, #risksofiso9001, #startingiso9001, #sydney, #theimportanceofiso9001, #whatarethesuccessfactorsofiso9001, #whatisiso9001, #whatisiso90012015, #whatisiso9001training, #whatisiso9001version2008, #whatisthelatestversionofiso9001, #whyisiso9001important, #whyiso9001isimportant

24/11/2019 By admin

Strategic Plan – Mystical Art or Common Sense?

Is Strategic Planning a mystical art conjured over a cauldron to provide a vision into the future, OR is it simply laying out the company values, vision, identifying risks and working out how to measure success – common sense?

This article takes a deep dive into why establishing a Strategic Plan is a key requirement for any business, and critical to developing a good ISO 9001 Quality Management System (or any ISO Management System for that matter).

Why do you need a Strategic Plan for ISO 9001?

Well technically you don’t, clause 4.1 of ISO 9001 doesn’t state that you need one, but it does include a requirement for an organisation to identify issues (both external and internal) that are relevant to its purpose and strategic direction.

But 4.1 isn’t the only place ISO 9001 makes reference to strategic direction, it also makes an appearance at:

  • ISO 9001 Clause 5.1 – The Quality Policy and Quality Objectives must be compatible with the Strategic Direction of the organization.
  • ISO 9001 Clause 5.2 – The Quality Policy must support the Strategic Direction of the organization.
  • ISO 9001 Clause 9.3 – Management Review must ensure the suitability, adequacy effectiveness and alignment of the Quality Management System with the Strategic Direction of the organization.

In order to identify issues relevant to the strategic direction, it is assumed that the company knows what that strategic direction is; however often this is often not the case.

So how do you establish a strategic direction? You document it – you develop a Strategic Plan!

A well documented Strategic Plan is usually developed by the board or senior management team, and it should serve as the starting point for the organisation to build and develop the ISO Management System. This means that your Quality, Safety or Environmental management systems should be aligned with and support the delivery of the Strategic Plan – the management system should cascade down from the Strat Plan.

What you don’t want to see is a Strat Plan that drives the organisation in one direction, whilst the Quality Management System is heading in a completely different direction – unrelated and not directly tied to the Strategic Plan.

Of course, we have a Strategic Plan – it’s in my head!

Having a clearly documented strategic plan is something that many businesses overlook. The answer I often get when I ask a Director for their strategic plan is “of course we have a Strategic Plan – it’s in my head!”

Great! but if the person at the top is the only one who knows where the company is heading (ie it isn’t clearly communicated) then the management team and employees are basically flying blind. The strategic plan is extremely important as it clearly lays out the organisation’s values, vision, risks & restraining forces and provides targets to measure success – the achievement of the plan.

Like all things, strategic planning can be unnecessarily overcomplicated but keep it short, concise and easy to understand. It should be available to all departments and personnel so that the whole organisation is aware of which direction the company is heading.

Strategic Plan Template

Here is a template of a Strategic Plan – download pdf HERE. It is loosely modeled around the old adage of:

  • Where are we now?
  • Where do we want to be? and
  • What do we need to do to get there?

But also includes:

  • What do we stand for?
  • What might get in our way?
  • How do we know when we get there?
Strategic Plan Template

Company Values

The first section of the Strategic Plan template is the company values, where an organisation can set the cultural tone by documenting what it stands for and the key factors it sees as important. This is the “What Do We Stand For” section and may include something like:

  • Customer Focus – we will focus on the customer first – all else will follow.
  • Quality – we will get it right the first time and continually pursue perfection.
  • Enthusiasm – enthusiasm is the mother of effort – without it, nothing great was ever achieved, and nothing is as contagious.
  • Integrity and Honesty – we will be impeccable with our words and speak with integrity and honesty.
  • Accountability – we are accountable for our actions and never compromise our values.
  • Patience and Perseverance – we will use patience and perseverance to overcome obstacles without giving up.

Company Vision

The company vision is the “Where do we want to be?” statement. What are we trying to achieve? The Vision Statement may include strategic aims such as:

  • Market share
  • Market segments
  • Products
  • Workforce growth
  • Workforce diversification
  • Verticals
  • Supply chains
  • Certification
  • Quality, Safety & Environment
  • Financial growth etc

Methods

The methods column is the “How are we going to get there” section. At a high level, work out what needs to happen to achieve each of the Vision items.

This section isn’t meant to be an exhaustive action list, but a list of key list of requirements that need to be completed in order to achieve the vision statement aims.

Obstacles & Risks

The obstacles and risks column is the “What might get in our way?” part where we can identify the risks or restraining forces (if you are familiar with force field analysis) – what are the significant factors that may affect our ability to achieve the aims documented in the Vision Statement.

Note that the high-level risks should be incorporated into the organisation’s risk register and managed per the established risk management framework.

Objectives & Targets

This section of the Strat Plan is the “How do we know when we get there”. How do we measure success? These objectives should be Smarter ie Specific, Measurable, Achievable, Relevant, Time-bound, Evaluated and Reviewed.

See HERE for more information on Smarter ISO Objectives.

Objectives and targets should be measurable and typically use data and statistics such as market data, customer satisfaction, and financial data.

Strategic Plan Review

Naturally, the Strat Plan should be reviewed regularly to ensure it is still current and the organisation is on track to achieving the objectives/targets and fulfilling the deliverables documented in the Vision Statement.

In the event that external or internal factors have influenced the strategic direction of the organisation then the Strat Plan may need to be updated to reflect the revised requirements.

Summary

Strategic Planning isn’t a mystical art, nor is it rocket science, it is simply about establishing a clear but comprehensive plan to move the business forward.

A Strategic Plan is a great first step in the development of any ISO Management System. It provides all areas of the business with insight into the vision that senior management has for the company and can confirm that an organisation’s operations are working to achieve the strategic goals of the company.

Note: for the next deep-dive article in our ISO 9001 Series see here: 4.2 Understanding the Needs and Expectations of Interested Parties.

How Streamline can help

Streamline ISO 9001 Consultants can help develop Strategic Plans to meet ISO requirements and provide a framework to move your business ahead.

Our trained and experienced ISO 9001 Consultants have a 100% track record achieving certification for our clients and we guarantee your Quality management system will get certified by a JAS-ANZ accredited Certification Body.

Contact Us Today

If you’d like more information including ISO 9001 certification cost, or to request a Quick Quote please use the form to the right and one of our ISO Consultants will contact you within one business day. Alternatively, you are welcome to contact us directly by emailing [email protected] or by calling:

  • ISO Consultants Brisbane 07 3667 8280
  • ISO Consultant Sydney 02 8315 7780
  • ISO Consultants Melbourne 03 9034 3990

Looking for more information? Check our FAQs Page.

Filed Under: Articles Tagged With: #iso9001, #qms, #QualityAssurance, #QualityManagementSystems, #strategicdirection, #strategicplan

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True ISO Professionals, don’t go past Streamline

Streamline ISO Consultants set up our Quality and Environmental Management System in 2011, and still help us out today with internal auditing and management system upgrades.

Having ISO 9001 & 14001 Certification is great but their simple and practical Integrated Management System adds real value to our business - much more than just an ISO Certificate.

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Brett Hill
General Manager

Clearly experts in this field

"We worked with Streamline ISO Consultants on a gap analysis audit of both our Quality and Work, Health and Safety systems. They provided us with a detailed report and specific goals to improve our compliance. We were very happy with the recommendations. The service provided was flexible and responsive. Scott is clearly an expert in this field."

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Rob Miles
Compliance Manager - Suncare Community Services

Very professional - Streamline did a great job

Streamline ISO Consultants have a professional approach and did a great job preparing our QMS documentation and providing training. I would recommend them to anyone who is looking for assistance with their ISO Certification. Thanks once again to the Streamline Team!

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Brisbane ISO Consultants

Level 14, 167 Eagle St
Brisbane Queensland 4000
Phone: 07 3667 8280
Email: [email protected]

Sydney ISO Consultants

Level 5, 20 Bond Street,
Sydney NSW 2000
Phone: 02 8315 7780
Email: [email protected]

Melbourne ISO Consultants

Level 8, 350 Collins Street
Melbourne, Victoria 3000
Phone: 03 9034 3990
Email: [email protected]

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KEY ISO ARTICLES

Articles, Deep Dives & More
Frequently Asked Questions
Quality Quotes
Funding Grants for ISO Certification
ISO Consultants
Strategic Planning - Mystical Art?
ISO Certification Auditors
How to get ISO 9001 Certification
ISO Certification Cost
How to tell if your ISO Cert is fake
4-year-olds and Root Cause Analysis
Fast ISO 9001 Certification
The Ultimate Guide to ISO 9001 Audit
Certification - How Much and How Long?
Who's Interested in a Party?
How to use Smartsheet for ISO
Smarter Quality Objectives
Local Government QMS
Quality Assurance, Quality Control or QMS
ISO Certification in Sydney
ISO Certification in Melbourne
ISO Certification in Brisbane
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QUICKLINKS TO ISO INFO

ISO 9001 Quality Management
ISO 45001 Health & Safety
ISO 14001 Environment
ISO 50001 Energy Management
ISO 55001 Asset Management
ISO 17025 Testing & Calibration
ISO 27001 Information Security
ISO 22000 HACCP Food Safety

Tags

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