IF knowledge is power, AND with great power comes great responsibility, THEN with great knowledge comes great responsibility. A note to knowledgeable people: don’t over-complicate situations to showcase your intellect. Use knowledge as you should power, with restraint, discretion and in proportion, to achieve positive outcomes for the greater good. It is a principle we […]
Category: Articles
Quality Quote: The fastest way to starve a horse is to assign two people to feed it
Quality Quote: The fastest way to starve a horse is to assign two people to feed it. Author Unknown. The point here isn’t about hungry horses. It is about the allocation and distribution of responsibilities. If one person responsible = one person is wholly and solely accountable. If two people are responsible, the responsibility is […]
Supercharge Smartsheet with the Smartsheet Outlook Plugin
So you have your integrated management system (quality, safety and environment) set up in Smartsheet, but when you receive updated information via Outlook it is a bit of a pain, because you have to: Save the files from Outlook to your computer Open Smartsheet Open the correct sheet/register Attach/upload the files back to the correct […]
Quality Quote “You can’t manage what you can’t measure”
“You can’t manage what you can’t measure.” is a quality quote often attributed to Peter Drucker, the Austrian-born American management consultant, educator and author. Drucker may actually have been summarising a much earlier quote from William Thomson, 1st Baron Kelvin (Lord Kelvin):“When you can measure what you are speaking about, and express it in numbers, […]
Quality Quote: The art of persuasion is greater than the strength of force.
Quality Quote: “The art of persuasion is greater than the strength of force.” The North Wind and the Sun, from Aesop’s Fables (Perry Index 46). The fable of the North Wind and the Sun tells of a wager between the two, who each argue they are more powerful than the other. The North Wind tries […]
Quality Quote: Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected. Steve Jobs.
Today’s quality quote: “Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected.”
Steven Paul Jobs: American inventor, designer, and entrepreneur who was the co-founder of Apple Computer who oversaw revolutionary products such as the iPhone and iPad that have dictated the evolution of modern technology.
Quality Quote: Discovery consists of seeing what everybody else has seen and thinking what nobody has thought
“Discovery consists of seeing what everybody else has seen and thinking what nobody has thought.” Albert Szent-Györgyi (16/09/1893 to 22/10/1986), Hungarian biochemist and winner of the Nobel Prize in Physiology or Medicine in 1937. Related ISO services Streamline designs, audits and mentors practical ISO management systems built to certify first time, from ISO 9001 quality […]
Your AI Policy Shouldn’t Name a Vendor
The AI leaderboard flipped again in 2026. If your acceptable-use policy says “staff may use ChatGPT”, you are rewriting it every time the market moves, and your people are already outside it.
Quality Quote “Without data, you are just another person with an opinion”
Today’s quality quote is from William Edwards Deming: “Without data, you are just another person with an opinion.” This statement is so true. Quantitative data is key to measuring performance against established quality objectives and determining the effectiveness of an organisation’s ISO 9001 quality management system. But the reverse is also true, as set out […]
ISO 19011:2026 Explained: What’s New for Management System Auditing
ISO 19011:2026 was published on 27 May 2026. Here is what has changed in the guidelines for auditing management systems and what it means for your internal audit programme.
