This ABC piece on Japanese taxi drivers is a lovely reflection of a culture built around total commitment to the customer. Japanese society embodies the ideals at the heart of quality management: continual improvement and genuine customer focus. It is the same thinking that produced the Toyota Production System and the practice of Kaizen. The […]
Tag: #iso9001
Government Grants & Funding for ISO Certification in Australia: How to Find Them
Government funding can offset the cost of ISO certification, but named grants change constantly. Here’s how to use the free business.gov.au grants finder to find current funding you’re eligible for.
If knowledge is power
IF knowledge is power, AND with great power comes great responsibility, THEN with great knowledge comes great responsibility. A note to knowledgeable people: don’t over-complicate situations to showcase your intellect. Use knowledge as you should power, with restraint, discretion and in proportion, to achieve positive outcomes for the greater good. It is a principle we […]
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