
“Quality means doing the right thing when no one is looking.”
Widely attributed to Henry Ford (1863-1947), American businessman
A note on the source: we have not been able to trace this line to anything Ford wrote or said, so treat the attribution as unconfirmed.
Related guide: Clause 5.1 leadership and commitment, on how leaders make the right behaviour routine.
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More quality quotes
Those who do not learn history are doomed to repeat it
“Without data, you are just another person with an opinion”
The fastest way to starve a horse is to assign two people to feed it
The art of persuasion is greater than the strength of force.
“The bitterness of poor quality remains long after the sweetness of low price is forgotten”
Often Credited to AristotleLooking for something more substantial? Browse our ISO articles.
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