Why are four-year-olds the masters of root cause analysis? At around the age of four, not long after we start rattling off simple sentences, our minds are sponges, absorbing as much information as possible. We innately start asking questions about the world that surrounds us, trying to establish the reasons it is the way it […]
Quality management
If knowledge is power
IF knowledge is power, AND with great power comes great responsibility, THEN with great knowledge comes great responsibility. A note to knowledgeable people: don’t over-complicate situations to showcase your intellect. Use knowledge as you should power, with restraint, discretion and in proportion, to achieve positive outcomes for the greater good. It is a principle we […]
Being a Taxi Driver in Japan: Total Dedication to the Customer
This ABC piece on Japanese taxi drivers is a lovely reflection of a culture built around total commitment to the customer. Japanese society embodies the ideals at the heart of quality management: continual improvement and genuine customer focus. It is the same thinking that produced the Toyota Production System and the practice of Kaizen. The […]
Lockheed Martin multi-role F-35 stealth fighter simulator at World Quality Conference 2019
Defence and aerospace manufacturers like Lockheed Martin sit at the demanding end of the quality spectrum, including showcasing programmes such as the multi-role F-35 stealth fighter at industry events like the ASQ World Conference on Quality and Improvement. When every mission is high-stakes, quality in both products and processes is non-negotiable. “At Lockheed Martin, quality […]
The real reason two Max 8s went down?
The two Boeing 737 MAX 8 crashes are often described as a technical failure of a single flight-control system. But the deeper story is about commercial pressure to beat a rival, and a breakdown in following proper process. This wasn’t simply a software bug. It was an avoidable failure of process discipline, the kind of […]
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