“Those who do not learn history are doomed to repeat it.” Most likely from writer and philosopher George Santayana, who originally wrote, “Those who cannot remember the past are condemned to repeat it.” If an organisation does not have a system for managing improvement items (non-conformities, incidents, customer complaints etc) then it is only a […]
Articles
Quality Quote: The Relentless Pursuit of Perfection
“The relentless pursuit of perfection” was the original launch tagline for Toyota’s Lexus brand, introduced in 1989. It is not about being impossible to please; it captures a mindset of continual improvement, always refining, innovating and adding value, which is the fundamental principle behind ISO 9001 quality management. Here is where the phrase came from […]
Quality Quote: You never change things by fighting the existing reality. Buckminster Fuller
Today’s Quality Quote is by Buckminster Fuller who states: “You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete.” Undoubtedly the ISO Framework of continual improvement which requires action to be taken to improve the business management system in order to prevent the […]
Your Cyber Insurer Is Asking the Same Questions an ISO 27001 Auditor Does
Cyber insurers now underwrite on the controls ISO 27001 contains, and APRA’s CPS 230 pushes the same demands down financial-services supply chains. How certification answers both.
One Breach, 21 GP Practices: The Multi-Site Security Scope Problem in Healthcare
A cyber attack on one head office exposed patient data from 21 GP practices at once. An ISO auditor on multi-site ISMS scope, health data under APP 11, and how a clinic network closes the gap.
Quality Assurance, Quality Control & QMS
What is Quality Assurance? Quality Assurance means that you have a system to consistently deliver products and services to a high standard; the standard expected by your customers. It is achieved by implementing a quality management system that identifies what an organisation needs to do to assure the Quality of the “thing” (product and/or service) that their customers pay for. Need help building […]
ISO Accreditation vs Certification: What’s the Difference?
“ISO accreditation” usually means ISO certification. Here’s the real difference, the chain of trust behind a credible certificate, and where NATA and the OFSC scheme fit.
Michel’s Patisserie face possible investigation for claims of Use By extensions
A national patisserie chain drew public criticism after operators were reportedly told to extend the use-by dates on cakes and other goods by several months. The episode is a reminder of why date marking matters, and why it is governed by law. Use-by dates must be applied to foods that need to be eaten before […]
The real reason two Max 8s went down?
The two Boeing 737 MAX 8 crashes are often described as a technical failure of a single flight-control system. But the deeper story is about commercial pressure to beat a rival, and a breakdown in following proper process. This wasn’t simply a software bug. It was an avoidable failure of process discipline, the kind of […]
Lockheed Martin multi-role F-35 stealth fighter simulator at World Quality Conference 2019
Defence and aerospace manufacturers like Lockheed Martin sit at the demanding end of the quality spectrum, including showcasing programmes such as the multi-role F-35 stealth fighter at industry events like the ASQ World Conference on Quality and Improvement. When every mission is high-stakes, quality in both products and processes is non-negotiable. “At Lockheed Martin, quality […]
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