Privacy Policy

Streamline ISO Consultants is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at oaic.gov.au.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses and phone numbers.

We collect it in the course of our work, through meetings, correspondence, phone calls and email, and through our website, including the enquiry form, article subscriptions and the website chat assistant.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing and marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained;
• For a secondary purpose that is directly related to the primary purpose; or
• With your consent, or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

We do not sell, rent or trade your Personal Information. We disclose it only in these circumstances:

• Service providers who help us run the business, such as our email and document systems (Microsoft 365), website hosting and security (Cloudflare), article subscriptions (Automattic), the website chat assistant (Anthropic), and analytics and advertising (Google and Microsoft). They handle it on our behalf and only for that purpose.
• Members of our team working on your engagement, all of whom are bound by confidentiality.
• With your consent, for example when you ask us to share information with your certification body.
• Where required or authorised by law.

Some of these providers are overseas; see Overseas disclosure below.

Cookies, website analytics and advertising

Like most websites, streamline.business uses cookies and similar technologies. A cookie is a small text file stored on your device that helps the site work and lets us understand how it is used. We use them for two main purposes:

• Analytics: we use Google Analytics and Jetpack Stats (provided by Automattic) to understand, in aggregate, how visitors find and use the site so we can improve it.
• Advertising: we advertise through Google Ads and Microsoft Advertising. When you arrive from an ad or interact with the site, cookies and tags (including Google and Microsoft conversion tracking) may record that visit so we can measure which campaigns work. If you submit our enquiry form, the email address and phone number you enter may be shared with Google in a hashed (encoded) form so Google can match your enquiry to an ad you clicked. Google does not receive them in readable form. Analytics and advertising cookies are on by default, and you can switch them off at any time by declining them in our cookie banner, which also stops your hashed details being shared.

Sharing buttons: our pages include social sharing buttons provided by ShareThis, which may set its own cookies when the page loads.

Your cookie choice is remembered for 30 days, after which the banner will ask again.

You can control or delete cookies through your browser settings, and you can manage Google’s use of advertising data through Google’s Ads Settings and the Google Privacy Policy. Blocking cookies may affect how parts of the site work.

Article subscriptions

If you subscribe to receive our articles by email, we collect your email address and the date you subscribed. We use it for one purpose, which is to send you a short summary and a link when we publish a new article. We do not use subscriber addresses for sales contact, we do not sell or rent them, and we do not provide them to third parties for their own marketing.

The subscription service is provided by Automattic Inc. through Jetpack and WordPress.com. Your email address is stored and processed on Automattic’s systems, which are located in the United States, and is handled by Automattic as our service provider in accordance with its own privacy policy. This is an overseas disclosure for the purposes of the Australian Privacy Principles, and it is covered by the Overseas disclosure section below.

Every email we send contains an unsubscribe link. Unsubscribing takes effect immediately and removes your address from the subscriber list. You can also ask us to remove you at any time by emailing hello@streamline.business, and you do not need to give a reason.

Subscribing to our articles is entirely optional. It is not required to read anything on this website, to download any of our free resources, or to contact us.

Website chat assistant

Our website offers an optional AI chat assistant that can answer general questions about ISO standards and how we work. Using it is entirely up to you. You can always contact us through the enquiry form, by email or by phone instead.

What it collects. The assistant receives the messages you type, together with the address of the page you are on. If you choose to send an enquiry through the chat, it also collects the contact and business details you give it, such as your name, company, email address, phone number and the standards you are interested in. Please do not enter sensitive information (such as health information) or payment details in the chat.

How it works. Your messages are processed by Anthropic, the provider of the AI model, to generate the replies. The assistant is hosted on Cloudflare, which also runs a bot check (Cloudflare Turnstile) before a chat starts. The assistant has no access to our client records, files or email, and it cannot see other visitors’ conversations.

What we keep. We do not store your chat conversation on our servers. To improve our website and services, we keep a short anonymous note of each chat (the general topic, such as “ISO 9001 for a small manufacturer”, the page it started on, and how far it got), without your name, contact details or the chat itself. These notes are summarised for us weekly and deleted within about a week. If you confirm that you want to send an enquiry, a summary of your details and a copy of the conversation are emailed to our enquiries mailbox (hosted on Microsoft 365) and handled like any other enquiry. We keep enquiry emails for up to one year if you do not become a client, and client records as described under Security of Personal Information below. If you leave the chat without sending an enquiry, nothing is emailed to us.

Security and limits. To protect the service from misuse, we use your IP address to apply usage limits. The address is converted into a one-way code and kept only as a daily count, which is cleared after about a day. We do not use it to identify you.

Our providers. Anthropic processes chat messages in the United States. Under its commercial terms, Anthropic does not use them to train its models, and it deletes them within 30 days, except where it needs to keep them longer to enforce its usage policy or the law requires it. Cloudflare operates a global network and may process requests in Australia or overseas. Both are overseas disclosures for the purposes of the Australian Privacy Principles, and are covered by the Overseas disclosure section below.

Automated decisions

We do not use computer programs to make decisions about you that could significantly affect your rights or interests. Our website chat assistant answers general questions and passes enquiries to us. It does not decide whether we will work with you, what you will pay or anything similar; people make those decisions.

Overseas disclosure

Some of the service providers we rely on may store or process information outside Australia. These include analytics and advertising providers, Microsoft (email and documents, Microsoft 365), Automattic (article subscriptions), Anthropic (our website chat assistant, United States) and Cloudflare (website hosting and security, global network). Where that happens, we take reasonable steps to ensure your Personal Information continues to be handled consistently with the Australian Privacy Principles.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and update or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Streamline ISO Consultants will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have a question or complaint about how we handle your Personal Information, please email hello@streamline.business or use our contact page. We will acknowledge your complaint within 5 business days and aim to respond in full within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Last updated: 14 October 2026.