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08/11/2019 By admin

Quality Assurance, Quality Control & QMS

What is Quality Assurance?

Quality Assurance means that you have a system to consistently deliver products and services to a high standard; the standard expected by your customers.

It is achieved by implementing a quality management system that identifies what an organisation needs to do to guarantee the Quality of the “thing” (product and/or service) that their customers pay for.

What is the difference between Quality Assurance, Quality Management & Quality Control?

Quality control is retrospective – a final check or lagging indicator of performance. It doesn’t take into account the whole quality management system framework.

Quality Management relates to the wholistic quality management system that has been established to ensure process performance.

When you have implemented a QMS, and achieved certification to ISO 9001 or certification to some other quality standard you are deemed to be a Quality Assured company.

Quality Assurance Explained

One of the simplest ways to explain Quality Assurance is with the analogy of a Big Mac. If you walk into any McDonalds around the world you can pretty much guarantee that your Big Mac will look and taste the same – Maccas has implemented a system to control the quality of the Big Mac, and there is more to the system than you might imagine. Consider the following aspects of delivering the same Big Mac across 119 different countries:

  • Staff training,
  • Production equipment,
  • Ingredients (including suppliers, recipes, stock rotation etc)
  • Burger cooking and assembly procedures (eg temperatures, paddy cook times, sequence, how much special sauce is used),
  • Packaging,
  • Feedback (complaints and compliments) Systems to make sure that any Non-conforming burgers are identified and addressed.

Quality Assurance Audits

A management system may also be audited in different ways including:

  • First-party/ Self Audit: Members of the organisation audit themselves or engage an ISO Consultant to conduct audit activities
  • Second-party / Customer Audit: The organisation is audited by a customer or related organisation
  • Third-party / Independent Audit: A member of a JAS-ANZ accredited Certification Body conducts an independent third-party assessment of the management system and the ability of the organisation to deliver Quality Assurance. This audit is required for companies to become ISO 9001 certified.

 Contact Us Today

If you’d like more information, or to request a Quick Quote please use the form to the right and one of our ISO Consultants will contact you within one business day. Alternatively, you are welcome to contact us directly by emailing [email protected] or by calling:

  • Brisbane 07 3667 8280
  • Sydney 02 8315 7780
  • Melbourne 03 9034 3990

We look forward to hearing from you and answering any questions you may have.

External link: for more information on ISO 9001:2015 Quality Management System Requirements CLICK HERE

Filed Under: Articles Tagged With: #qa, #qms, #QualityAssurance, #qualitycontrol, #QualityManagement, #QualityManagementSystems

True ISO Professionals, don’t go past Streamline

Streamline ISO Consultants set up our Quality and Environmental Management System in 2011, and still help us out today with internal auditing and management system upgrades.

Having ISO 9001 & 14001 Certification is great but their simple and practical Integrated Management System adds real value to our business - much more than just an ISO Certificate.

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Brett Hill
General Manager

Clearly experts in this field

"We worked with Streamline ISO Consultants on a gap analysis audit of both our Quality and Work, Health and Safety systems. They provided us with a detailed report and specific goals to improve our compliance. We were very happy with the recommendations. The service provided was flexible and responsive. Scott is clearly an expert in this field."

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Rob Miles
Compliance Manager - Suncare Community Services

Very professional - Streamline did a great job

Streamline ISO Consultants have a professional approach and did a great job preparing our QMS documentation and providing training. I would recommend them to anyone who is looking for assistance with their ISO Certification. Thanks once again to the Streamline Team!

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Raheem
Manager - Reliable Security Protection

Brisbane ISO Consultants

Level 14, 167 Eagle St
Brisbane Queensland 4000
Phone: 07 3667 8280
Email: [email protected]

Sydney ISO Consultants

Level 5, 20 Bond Street,
Sydney NSW 2000
Phone: 02 8315 7780
Email: [email protected]

Melbourne ISO Consultants

Level 8, 350 Collins Street
Melbourne, Victoria 3000
Phone: 03 9034 3990
Email: [email protected]

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