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22/05/2019 By admin

Local Government Quality Management Systems

Why should local governments consider ISO 9001 and ISO 18091?

This article investigates the requirements and applicability of ISO and ISO 18091 to Local Government Quality Management Systems and the standards can provide a roadmap for comprehensive organisation and provide empowerment to local governments to take action and provide a high level of service delivery.

Traditionally government institutions have not been held to the same performance benchmarks as the private sector which has lead to inefficient and costly service delivery. On top of this, the nature of government means the senior leadership frequently changes – “Mobility of top management“ which is one of Deming’s seven deadly diseases of management (Deming 1982 ‘Out of the Crisis’ Chapter 3). Modern ratepayers have an expectation that the money they pay in rates is used efficiently to deliver timely and effective services.

How Quality Management Systems can help Local Governments

ISO 9001:2015 and ISO 18091:2019 provide a framework to ensure local government quality management systems address:

  1. Training, competency, and knowledge of personnel,
  2. Process formalisation and optimisation,
    local government qms
  3. Customer focus including complaints and compliments,
  4. Risk management including all aspects of identification, analysis, evaluation, treatment, implementation, communication, monitoring and reporting,
  5. Fraud and corruption control framework including policies, procedures and Quality Objectives,
  6. Strategic planning including goals and supporting objectives,
  7. Senior leadership change management, and
  8. Corrective action and continual improvement,

Note: due to the risks facing local government, we recommend the Quality Management System is developed in alignment with AS 8001:2008 Fraud and corruption control and ISO 31000:2018 Risk Management.

Summary

Certification to ISO 9001:2015 Quality Management Systems demonstrates local governments are committed to efficiently delivering the best possible services to their ratepayers and community, and that they have robust systems in place to provide a framework for managing changes in management, addressing risk and facilitating continual improvement.

How Streamline can help

Streamline ISO Consultants can help local governments by providing consultancy services to help design, implement and internally audit a Quality Management System to comply with ISO 9001 Quality Management Systems.

ISO 9001 2015

Our trained and experienced consultants have a 100% track record achieving certification for our clients and we guarantee your ISO 9001:2015 quality management system will get certified by a JAS-ANZ accredited Certification Body.

Contact Us Today

If you’d like more information, or to request a Quick Quote please use the form to the right and one of our consultants will contact you within one business day. Alternatively, you are welcome to contact us directly by emailing [email protected] or by calling:

  • Brisbane 07 3667 8280
  • Sydney 02 8315 7780
  • Melbourne 03 9034 3990

We look forward to hearing from you and answering any questions you may have.

#localgovernmentqms #iso9001government #localgovernmentquality #governmentqualityconsultant #localgovernmentcertification #certification #qualityconsultant #governmentconsultant #iso9001

Australian Local Government Association

Filed Under: Articles Tagged With: #certification, #governmentconsultant, #governmentqualityconsultant, #iso9001, #iso9001government, #localgovernmentcertification, #localgovernmentqms, #localgovernmentquality, #qualityconsultant

True ISO Professionals, don’t go past Streamline

Streamline ISO Consultants set up our Quality and Environmental Management System in 2011, and still help us out today with internal auditing and management system upgrades.

Having ISO 9001 & 14001 Certification is great but their simple and practical Integrated Management System adds real value to our business - much more than just an ISO Certificate.

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Brett Hill
General Manager

Clearly experts in this field

"We worked with Streamline ISO Consultants on a gap analysis audit of both our Quality and Work, Health and Safety systems. They provided us with a detailed report and specific goals to improve our compliance. We were very happy with the recommendations. The service provided was flexible and responsive. Scott is clearly an expert in this field."

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Rob Miles
Compliance Manager - Suncare Community Services

Very professional - Streamline did a great job

Streamline ISO Consultants have a professional approach and did a great job preparing our QMS documentation and providing training. I would recommend them to anyone who is looking for assistance with their ISO Certification. Thanks once again to the Streamline Team!

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Manager - Reliable Security Protection

Brisbane ISO Consultants

Level 14, 167 Eagle St
Brisbane Queensland 4000
Phone: 07 3667 8280
Email: [email protected]

Sydney ISO Consultants

Level 5, 20 Bond Street,
Sydney NSW 2000
Phone: 02 8315 7780
Email: [email protected]

Melbourne ISO Consultants

Level 8, 350 Collins Street
Melbourne, Victoria 3000
Phone: 03 9034 3990
Email: [email protected]

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